Welcome to the NGM Clothing! By accessing this website and placing an order, you agree to abide by the following terms and conditions:
- Product Offerings: NGM Clothing offers a variety of products, including hoodies, trousers, and other apparel items.
- Delivery Time: Our standard delivery time is 8 to 15 working days from the date of order confirmation. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
- Order Cancellation: Customers have the right to cancel their order within 24 hours after placing it. To cancel an order, please contact our customer service team at [Care@ngmclothing.online]. Orders cannot be cancelled after the 24-hour window has elapsed.
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Refund and Return Policy:
- We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase due to genioun reason , you may request a refund or exchange within 24 hours of receiving the item.
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- Any customized product or special package is non-refundable and non-exchangeable under all circumstances.
- This includes items customized by size, color, name, embroidery, design requests, or limited-edition packaging.
- To be eligible for a refund or exchange, the item must be unused, unworn, and in its original packaging with all tags attached.
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- Refunds will be issued to the original payment method within 7–10 business days after we receive the returned item.
- Please note that personalised or custom-made items are not eligible for return or exchange unless they are defective or damaged upon receipt.
- Privacy Policy: We respect your privacy and are committed to protecting your personal information. Please refer to our privacy policy for details on how we collect, use, and disclose your information.
- Intellectual Property: All content on this website, including logos, images, and text, is the property of NGM Clothing and is protected by copyright laws. You may not use or reproduce any content without prior written consent.
- Changes to Terms and Conditions: NGM Clothing reserves the right to update or modify these terms and conditions at any time without prior notice. By continuing to use this website after changes are made, you agree to be bound by the revised terms.
Please note: All customised items are non-refundable and non-returnable once production has started.
If you have any questions or concerns regarding these terms and conditions, please contact us at [Care@ngmclothing.online].
Thank you for shopping at the NGM Clothing!