{"id":9816,"date":"2025-11-20T10:19:33","date_gmt":"2025-11-20T10:19:33","guid":{"rendered":"https:\/\/ngmclothing.online\/?page_id=9816"},"modified":"2026-01-08T09:08:42","modified_gmt":"2026-01-08T09:08:42","slug":"order-cancellation-dispute-return-policy","status":"publish","type":"page","link":"https:\/\/ngmclothing.online\/index.php\/order-cancellation-dispute-return-policy\/","title":{"rendered":"Order Cancellation, Dispute &amp; Return Policy"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>Order Cancellation, Dispute &amp; Return Policy<\/strong><\/h3><p>At <strong>NGM Clothing<\/strong>, we value our customers and aim to provide a fair and transparent shopping experience. Please read the following policy carefully before placing an order.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h4 class=\"wp-block-heading\"><strong>1. Order Cancellation Policy<\/strong><\/h4><ul class=\"wp-block-list\"><li>Customers may request an order cancellation <strong>within 24\u201348 hours<\/strong> of purchase by emailing us at:<br>\ud83d\udce9 <strong><a>Care@ngmclothing.online<\/a><\/strong><\/li>\n\n<li>Cancellation requests must include the <strong>Order Number, Full Name, and Reason for Cancellation<\/strong>.<\/li>\n\n<li><strong>Important:<\/strong><br>If your order has already been <strong>processed, packed, shipped, or handed to the courier<\/strong>, cancellation is <strong>no longer possible<\/strong>. In this case, the order will be treated as a completed sale.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h4 class=\"wp-block-heading\"><strong>2. Custom Orders Policy<\/strong><\/h4><ul class=\"wp-block-list\"><li>Any <strong>customized product or special package<\/strong> is <strong>non-refundable and non-exchangeable<\/strong> under all circumstances.<\/li>\n\n<li>This includes items customized by size, color, name, embroidery, design requests, or limited-edition packaging.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h4 class=\"wp-block-heading\"><strong>3. Dispute Eligibility<\/strong><\/h4><p>Customers may file a dispute <strong>within  24 hours of delivery<\/strong> for the following valid reasons:<\/p><ul class=\"wp-block-list\"><li>Damaged product received<\/li>\n\n<li>Wrong item, color, or size sent<\/li>\n\n<li>Product received does not match the listing description<\/li><\/ul><p>Evidence such as <strong>clear photos, videos, and order details<\/strong> must be provided.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h4 class=\"wp-block-heading\"><strong>4. Unacceptable Disputes<\/strong><\/h4><p>The following disputes will <strong>not<\/strong> qualify for refunds, returns, or replacements:<\/p><ul class=\"wp-block-list\"><li>Change of mind, no longer want the product<\/li>\n\n<li>Incorrect size ordered by customer<\/li>\n\n<li>Minor color or material variations due to screen display differences<\/li>\n\n<li>Claims without proof or incomplete information<\/li>\n\n<li>Damage caused after use, improper handling, or washing<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h4 class=\"wp-block-heading\"><strong>5. Final Decision<\/strong><\/h4><p>All disputes, returns, and claims are reviewed case-by-case by our support team.<br><strong>Once a decision is made, it is final and cannot be appealed.<\/strong><\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>Contact Information<\/strong><\/h3><p>For cancellations, disputes, or support, please contact us:<\/p><p>\ud83d\udce9 Email: <strong><a>Care@ngmclothing.online<\/a><\/strong><br>\ud83d\udccc Subject Format: <em>Order Support <\/em><\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><p><strong>By placing an order on NGM Clothing, you agree to the terms of this policy.<\/strong><\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Order Cancellation, Dispute &amp; Return Policy At NGM Clothing, we value our customers and aim to provide a fair and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9816","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/pages\/9816"}],"collection":[{"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/comments?post=9816"}],"version-history":[{"count":2,"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/pages\/9816\/revisions"}],"predecessor-version":[{"id":9825,"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/pages\/9816\/revisions\/9825"}],"wp:attachment":[{"href":"https:\/\/ngmclothing.online\/index.php\/wp-json\/wp\/v2\/media?parent=9816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}